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EuroPark Parking control

APCOA PARKING Danmark A/S's mission is to offer the best and most convenient customer-friendly solutions in the parking industry. At APCOA PARKING Danmark A/S we view parking as a service. Therefore, we constantly work on making parking easy and hassle-free to the benefit of both car drivers and customers.

At APCOA PARKING Danmark A/S we are constantly creating new possibilities for you as a customer and user. Find more information on our website.

APCOA PARKING Danmark A/S
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File an inquiry

If you are unable to find answers in our FAQ, you are welcome to make an inquiry about a parking fee you have received. Use the form below.

Frequently asked questions

Inquiry regarding parking fee

Below you can make an inquiry about a parking fee. You can also see the pictures that were taken of your parking when the parking fee was imposed. Find the pictures via this link. If your registration number starts with 100, you will not be able to look up the images, as you have parked in an area with Automatic Number Plate Recognition (ANPR), where the license plate is photographed upon entry and exit.

1: Information regarding the parking fee

You will find the fee number and the registration number on the parking fee.
The fee number consists entirely of digits and is 8-10 digits long.
If you have received more than one fee, you must fill out the form below for each of the fees. The inquiry will only be registered and processed in regard to the below entered fee number. The case is on hold when you receive a receipt.

Allowed characters are: 0-9

2: Information about the person making the inquiry

Choose below...

3: Information about the person who drove the vehicle

If you were not the driver of the vehicle, you will need to fill in the following information about the driver.
Please provide your own information, if you drove the vehicle yourself.

NB: If you enter the driver’s e-mail address, the driver will receive a copy of the inquiry including all the entered information.
The answer to the inquiry will be sent to the driver of the vehicle. If the claim is to be addressed to the person making the inquiry, and not to the driver, this must be stated explicitly in the inquiry.

NB: If you enter the driver’s e-mail address, the driver will receive a copy of the inquiry including all the entered information.

4: Provide additional information

You have the opportunity to explain your point of view below. You also have the option to attach other documentation in the form of one or more files. Documentation will be submitted along with your inquiry. Please note that the submitted documentation will be included in the other case material and will form the basis of our assessment of the case, after which we will send a written response.

NB! It is important that you do not send documentation containing sensitive personal information such as social security numbers or other personal information, for example documentation for a doctor’s appointment. Documentation for a doctor's appointment is not needed for the processing of the case, and it will be deleted in accordance with GDPR.

Sending documentation containing sensitive personal information, e.g. a doctor’s appointment, may delay our answer to your inquiry.

Remaining characters: 250
NB! It is important that you do not send documentation containing sensitive personal information such as social security numbers or other personal information, for example documentation for a doctor’s appointment. Documentation for a doctor's appointment is not needed for the processing of the case, and it will be deleted in accordance with GDPR. Sending documentation containing sensitive personal information, e.g. a doctor’s appointment, may delay our answer to your inquiry.
Clear files
Allowed file extensions: .doc,.docx,.gif,.jpg,.jpeg,.bmp,.png,.pdf
Max filesize: 10MB

Notification of processing of the information you provide

When you send an inquiry to us, you agree that we store and process the information that you provide.

As a registered user, you have the right to object to our collection or processing of your personal information. You can correct, learn of and delete registered information, according to the applicable rules.

Read more about our data protection and privacy policy here.

Track & trace

If you've paid or made and inquiry, you can track your case here.

Track your fee
FAQ

Find answers to frequently asked questions about parking, parking fees etc. here

Frequently asked questions
Please note

If your inquiry does not concern a parking fee that you have received but something else, we kindly ask you to send an email to info@europark.dk.